RETURN POLICY

Last Updated: October 2025

At Vapepie, customer satisfaction is our top priority. If you’re not completely happy with your vape purchase, we’re here to help. Please read the following policy to understand how returns, cancellations, and refunds work.

🚫Order Cancellation Policy

You may cancel your orderbefore it has been shipped or produced.
Once your order has entered the shipping process, itcannot be canceled.

• Eligible:Orders awaiting shipment or production.

• Not Eligible:Orders that have been shipped (tracking number generated).

If your cancellation is approved, a  full refund  will be issued to your original payment method within3–7 business days.

📩 For cancellation requests, please contact us immediately at VapePie Customer Service:[email protected].

📦Return Policy

We acceptreturns within 14 daysof receiving your order, provided the following conditions are met:

✅ To be eligible for a return:

• The item must beunusedand in itsoriginal condition.

• It must be returned in theoriginal packaging(including all accessories).

• You must provide areceipt or proof of purchase.

⚠️ Pleasedo not send your return directly to the manufacturer.
All returns must be coordinated throughVapepie Customer Support:[email protected].

💰Return Shipping & Fees

• Customers are only charged for shippingonce(this includes return shipping).

• No restocking feeis applied to returned items.

• In cases ofdefective, damaged, or incorrect products, we will coverall return shipping costsand send a replacement or refund.

💳Refund Policy

Once your return is received and inspected, you will receive a confirmation email.
If approved, yourrefund will be processed within 3–5 business days, and the amount will be credited to youroriginal payment method(credit card, PayPal, or Apple Pay).

⏱️ Delayed or Missing Refunds

If your refund has not appeared yet:

1. Check yourbank accountagain.

2. Contact yourcredit card company— it may take several days to post officially.

3. Contact yourbankas processing times vary.

If you’ve done all this and still haven’t received your refund, please email us at[email protected]for immediate assistance.

🚚Return Address

To obtain the correct return address, please contact our customer service team at:
📧[email protected]
We will provide the nearest return location based on your region (U.S. or international).

🔒Additional Notes

• Used or opened vape devicescannot be returned due to hygiene and safety regulations.

• ForDOA (Dead on Arrival)ordamaged items, please provide aphoto or videoproof within 48 hours of receipt — we’ll replace or refund immediately.

• Vapepie reserves the right to deny returns that do not meet the above conditions.