FAQ

🛒 Ordering with Vapepie

Q: How do I place an order on VapepieUsa.com ?
1️⃣ Add your favorite vape products to the cart.
2️⃣ Click  “Checkout”  to proceed.
3️⃣ Enter your  email,shipping address, and  payment details.
4️⃣ Apply any  discount code  before completing payment.
5️⃣ You’ll receive an  instant order confirmation email.

💡Tip: Orders placed before  3 PM (PDT)  ship within  24–48 hours.

🚚 Shipping & Delivery

Q: Where does Vapepie ship from?
We utilize a  global network  to serve you best:

• 🇺🇸USA:Ships from our local warehouse inCalifornia

• 🌎International:Ships from our global hub inShenzhen, China

Q: What are the typical shipping times?

• U.S. Warehouse(California):3–5 business days

• International (U.S./EU/CA/AU):8–12 business days
  (Australia orders are processed via Sydney & Melbourne hubs.)

Q: How can I track my order?
Once shipped, you’ll receive atracking number via email.

• U.S. warehouse orders
  Shipped via USPS. Track your package on the official USPS website:
  https://tools.usps.com/go/TrackConfirmAction

• International warehouse orders
  Tracking is available via 17TRACK, a global parcel tracking platform:
  https://www.17track.net/en

You can also access tracking directly through the Order Tracking menu on our website.

Q: My tracking hasn’t updated — what should I do?
Tracking info may take24–48 hoursto update.
If there’s no change after that, contact us:
📧[email protected]
💬WhatsApp:+1 (857) 891-9649

Q: Can I choose where my order ships from?
You can select items marked  “U.S. Warehouse”  or  “International Warehouse.”
Note: Mixed orders (local + international) will always ship from Shenzhen.

Q: Do you offer free shipping?
✅Yes!  Free shipping on orders  over $39.99 (U.S. warehouse).
For international orders, pricing is  tax-inclusive (DDP)— no customs surprises!

💳 Payments & Security

Q: What payment methods do you accept?
Visa • MasterCard • American Express • Discover • PayPal • Google Pay • Apple Pay

Q: Is it safe to order online from Vapepie?
Absolutely. We use  SSL & AES-256 encryption  — your info is never stored or shared.

Q: PayPal isn’t working — what should I do?
Due to a  temporary service review (until Nov 5) , please use  credit card payment.
Your data remains  100% secure  under our encryption system.

🎁 Discounts & Promotions

Q: How do I use a discount code?
Enter your promo code in the  “Discount”  box at checkout and click  Apply.

Q: Can I combine multiple codes?
Only  one discount code  per order unless otherwise stated.

Q: Do you offer wholesale or bulk discounts?
Yes — contact us for wholesale pricing:
📧[email protected]
💬WhatsApp:  +1 (206) 307-4698

🔄 Order Changes, Returns & Cancellations

Q: How can I change or cancel my order?
Contact us before 11:00 PM (PDT)  on the same day at  [email protected].

Q: What if my order has missing or incorrect items?
Email us your  Order Number  and a  photo (under 2 MB)  — we’ll reship for free.
Keep the wrong items as a  gift 🎁

Q: What is your return policy?
Check our  [Return Policy Page].
We accept returns for  defective or incorrect items  within  7 days  of delivery.

🔒 Privacy & Data Protection

Q: Is my personal data safe?
Yes — all data is  encrypted  and never shared with third parties (except as required by law).

Q: Does Vapepie store my payment information?
No — all payments are processed through  secure gateways  , and we  never  store your card info.